Global EC Intern Global EC - Application Management and Support

About Arup

Arup is a global organisation bringing together talented people from a wide range of disciplines to deliver innovative and sustainable solutions. Our Early Careers opportunities provide graduates and emerging professionals with the opportunity to develop their skills, gain practical experience and contribute to meaningful work alongside experienced colleagues.

The Opportunity

We are looking for an enthusiastic and motivated Application Management and Support professional to join our Ventures Projects team.

This is an exciting Early Careers opportunity for someone interested in technology, business applications and operational support. You will help support the effective use and day-to-day operation of business applications, working with colleagues and stakeholders to resolve issues, improve processes and ensure applications continue to meet business needs.

You will have the opportunity to develop your technical, analytical, communication and problem-solving skills while gaining experience in a collaborative global environment.

Key Responsibilities

As an Application Management and Support team member, you may be responsible for:

• Providing day-to-day support for business applications and systems.
• Responding to application-related queries and support requests.
• Investigating application issues and helping identify appropriate solutions.
• Logging, tracking and following up on incidents and support requests.
• Working with users to understand application issues and requirements.
• Supporting application testing and the implementation of system changes.
• Assisting with user acceptance testing and documenting test results.
• Maintaining accurate application documentation and support information.
• Supporting application updates, enhancements and improvements.
• Assisting with data quality and ensuring information within applications is accurate.
• Identifying recurring issues and helping to improve processes.
• Working collaboratively with technical teams, business users and other stakeholders.
• Escalating complex technical issues to the appropriate teams when required.
• Following established processes, procedures and security requirements.
• Supporting continuous improvement initiatives across applications and business processes.

About You

We are looking for an Early Careers candidate who is:

• Curious about technology and how business applications support organisations.
• A strong communicator who can explain issues clearly to technical and non-technical users.
• Analytical and able to investigate problems logically.
• Organised and able to manage multiple tasks and priorities.
• Detail-oriented and committed to producing accurate work.
• Comfortable working collaboratively with different teams.
• Proactive and willing to learn new technologies, systems and processes.
• Customer-focused with a positive approach to supporting users.
• Able to work independently while knowing when to seek guidance.
• Interested in developing a career in application support, technology, business systems or IT operations.

Essential Skills

• Strong communication and interpersonal skills.
• Good problem-solving and analytical abilities.
• Strong organisational and time-management skills.
• Attention to detail.
• Ability to work effectively within a team.
• Ability to learn and understand new systems and applications.
• Basic understanding of IT systems, software applications or business technology.
• Ability to document information clearly and accurately.

Desirable Skills

The following would be advantageous but are not essential:

• Previous experience providing IT, application or technical support.
• Experience with business applications or enterprise systems.
• Understanding of incident and service management principles.
• Familiarity with ticketing or service-management systems.
• Experience with application testing or troubleshooting.
• Knowledge of databases, data management or SQL.
• Experience with Microsoft 365 applications.
• Understanding of software development or application lifecycle processes.
• Previous internship, placement, project or university experience involving technology or business systems.

Education

A degree or equivalent qualification in a relevant discipline would be advantageous, such as:

• Information Technology
• Computer Science
• Information Systems
• Software Engineering
• Business Information Systems
• Technology Management
• Data/Analytics

• or another related discipline.

   

What You Can Expect

As part of Arup's Global Early Careers programme, you will have opportunities to:

• Gain practical experience within a global organisation.
• Learn from experienced professionals.
• Develop your technical and professional skills.
• Work collaboratively with colleagues from different disciplines.
• Contribute to projects and business initiatives.
• Develop your understanding of application management and business technology.
• Build your professional network.
• Receive support and guidance as you develop your career.

Our Culture

At Arup, we value collaboration, innovation, inclusion and different perspectives. We want our people to feel empowered to contribute ideas, develop their skills and build meaningful careers.

Our Early Careers opportunities are designed to give emerging professionals the opportunity to learn, contribute and grow within a supportive and collaborative environment.